Purchasing decisions based solely on price can become expensive! Numerous other factors should be considered before the purchase order (PO) is generated. Some of these can be far more relevant than the cost itself.
Most important is the company that provides – and then stands behind – those products or services. Informed buyers look beyond the quotation to determine who is best suited to service their needs. And as assessment of key variables assures they are receiving the greatest value after the rental or sale.
At all UTC companies, numerous training programs are mandatory and ongoing. Training classes for job specific functions which specify best practices to behavioral reviews impacting ethics, safety, and environmental factors are mandated for each employee every year.
Code of Ethics
Our ethical standards not only comply with all local and federal laws, they embody a commitment to positive behaviors which build trust, promote respect, and demonstrate integrity. Our dealings with both external and internal customers – our employees – are modeled around this code. From the top down, all UTC employees are bound by this behavior and there is zero tolerance for breaches of this standard.
Safety is stressed in every aspect of the workplace. In the office, on the job, and while in transit, UTC employees in every company and division are guided by a safety standard that goes far beyond those mandated by local and federal safety laws. Safety training is provided to every single employee and is updated and repeated every year.
Our “in house” quality regimen, called ACE (Achieving Competitive Excellence) has been heralded as an industry icon. This process guides everything we do. It improves product development, product quality manufacturing and overall service levels. ACE defines the optimal steps in all job functions and serves to eliminate waste, organize processes, and provides a template for the best way to serve our customers.
Will your company still be here years from now to support and service the products and handle warranty issues? UTC represents 6 companies with $55 billion in sales and over 200,000 employees worldwide. A Fortune 50 company, UTC provides crucial technology for NASA (Hamilton Sundstrand), the US Government, powers thousands of aircraft through the skies (Pratt & Whitney Jet Engines), monitors and protects people and facilities all over the world (UTC Fire & Security), moves people through the world’s commercial buildings (Otis Elevator), and provides cooling to millions of homes and businesses (Carrier).
All of these represent important reasons to insure satisfaction, safety, and limit your liability as you consider your vendor. All of us at UTC want you to know we strive to provide the highest level of service and hope to earn your trust – and your business.